Fookus Uuringud

Fookus Uuringud is rated 3 out of 5 in the category market research. Read and write reviews about Fookus Uuringud. Focus Research is an independent market intelligence company concentrating on employee and customer satisfaction and loyalty research and data analyses. Our aim is to be a trustworthy and professional research partner for companies. Our researches are divided: 1) Customer research In Customer research, we map customer’s needs and satisfaction with the specific product / services / service. We offer gathering information through the Internet as well as gathering information over the phone after client experience. It provides fresh and authentic feedback from customer. 2) Employee surveys In employee surveys we focus on employee’s commitment, loyalty and motivation, which are measured with employee satisfaction with his working conditions, managers, development possibilities, etc. Knowing your employees gives the possibility to boost their motivation and commitment and through this make management 3) User research In user researches user-friendliness and comfort, practicability, economy etc is determined. 4) Net Promoter Score Using Net Promoter Score allows us to know whether and why the customers or employees of a company recommend the company and what are the reasons for these attitudes. As a result of the research we provide suggestions how to support company goals. Our portfolio contains several projects, where we have conducted both employee and customer surveys. We have conducted researches in Baltic and Scandinavian countries. Feel free to contact us: [email protected]